Privacy Policy

1. Information We Collect

• Personal Information: Name, date of birth, contact details (email, phone, address).
• Health Information: Details you provide during your consultation related to weight management and GLP-1 treatments.
• Payment Information: Billing details necessary to process consultation fees (handled via our payment processors).
• Technical Information: IP address, device and browser type, pages visited, and usage data collected via cookies or similar technologies.

2. How We Use Your Information

• Provide and manage online medical consultations.
• Connect you with licensed partner dispensaries if a prescription is issued.
• Process payments for consultation services.
• Communicate with you about appointments, support, and service updates.
• Maintain, secure, and improve our website and user experience.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only as described below:

• Licensed Providers & Partner Dispensaries: To facilitate your care and, where applicable, prescription fulfillment. Ongo Weight Loss does not sell or ship medications; fulfillment and delivery are handled by the partner dispensary.
• Service Providers: Trusted vendors (e.g., payment processors, secure hosting, IT support) who process data on our behalf under confidentiality obligations.
• Legal Requirements: When required to comply with applicable law, regulation, legal process, or governmental request.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal and health information (e.g., encryption in transit, access controls). However, no method of transmission or storage is 100% secure.

5. Your Rights

Depending on your location, you may have rights to:

• Access and obtain a copy of your personal information.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your data where legally permissible.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.

To exercise your rights, contact us at info@ongoweightloss.com.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our site, analyze usage, and remember your preferences. You can control cookies through your browser settings; disabling cookies may affect site functionality.

7. Third-Party Links

Our website may contain links to third-party sites (including partner dispensaries). Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18. If you believe a minor has provided us information, please contact us to request deletion.

9. International Transfers

Your information may be processed in countries other than your own. Where required, we implement safeguards to protect your data when transferred internationally.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes signifies acceptance of the updated Policy.

11. Contact Us