Medication Fulfillment & Shipping Policy
At Ongo Weight Loss, we specialize in connecting doctors and patients seeking professional support in achieving their weight management goals, including the use of GLP-1 medications when medically appropriate. Licensed healthcare providers evaluate each patient individually to determine the safest and most effective treatment plan based on medical history, health status, and clinical guidelines.
Please note that Ongo Weight Loss does not directly sell, dispense, or ship any medications. We act solely as a platform connecting patients with licensed medical professionals for consultation and prescription evaluation.
Once your consultation is completed, and if a prescription is approved, your provider will refer it to a licensed partner pharmacy for fulfillment. The pharmacy or dispensary is independently responsible for the dispensing, billing, and shipping of your prescribed medication.
Shipping timelines, delivery methods, and associated costs may vary depending on factors such as your location, selected pharmacy, and inventory availability. We strongly encourage patients to review the partner pharmacy’s shipping and return policies carefully before completing their purchase to ensure a clear understanding of expected delivery times and procedures.
If you have questions or concerns about your medication shipment, including delivery status, delays, or tracking, please contact the dispensing pharmacy or dispensary directly, as they maintain full control over the medication fulfillment process.
For any issues related to your consultation appointment, scheduling, or billing through Ongo Weight Loss, and not medication delivery, please reach out to our support team at info@ongoweightloss.com
We are committed to providing clear communication, professional service, and a seamless care experience for all our patients.