We're Here To Help You

Most questions are answered within 1–2 business days. Response times may be longer during periods of high volume.

Licensed healthcare providers are available as part of your medical evaluation and treatment. You'll communicate with your provider through a patient portal, secure messaging, phone call, and video visit as part of that process. For general account or billing questions, our support team can help directly.

You'll complete a short health questionnaire, and a licensed provider will review your information to determine whether treatment is clinically appropriate.

No. A prescription is not guaranteed. Treatment recommendations are based on your medical history, health status, and your provider's clinical judgment.

Ongo Weight Loss provides access to a range of weight management treatment options, including GLP-1 medications, when clinically appropriate. Availability depends on your health needs and your provider's recommendation.

Eligibility is determined after a licensed provider reviews your health information, medical history, current medications, and weight management goals.

Yes. You can cancel or make changes to your treatment plan at any time. Contact our support team and we'll process your request promptly. See our Refund and Cancellation Policy for full details.

Contact your healthcare provider through the patient portal, secure messaging, a phone call, or a video visit to report side effects. If you believe you're having a medical emergency, call 911 immediately.

Contact our support team using the form on this page, and we'll help you update your account information.

Yes. We handle your personal health information in accordance with applicable healthcare privacy and security requirements. Read our Privacy Policy for details on how your information is collected, used, and protected.